We’re Here to Help

Have a question about your order, shipping, returns, products, or anything else?

The PawLuvora Customer Care team is here to help make your shopping experience as simple and stress-free as possible.

Please use the contact form on this page or email us directly.

Customer Support

Email:
support@pawluvora.com

Website:
PawLuvora.com

Customer Support Hours:
Monday–Saturday
9:00 AM–7:00 PM ICT

We aim to respond to customer inquiries within 1–2 business days.

Before Contacting Us

To help us respond faster, please include your:

• Full name
• Order number
• Email address used for your order
• Reason for contacting us
• Photos or video if your product arrived damaged, defective, or incorrect

Order Questions

If you have questions about an existing order, please include your order number.

Examples:

• Where is my order?
• Can I update my shipping address?
• My order arrived damaged.
• I received the wrong product.
• I would like to request a return.
• My tracking information has not updated.

For shipment updates, you can also visit our:

Track Your Order page.

Shipping Questions

Please review our Shipping Policy for information about:

• Order processing
• Estimated delivery times
• International shipping
• Tracking
• Customs and duties
• Delayed shipments
• Lost packages

Because PawLuvora works with third-party fulfillment partners, orders may be shipped from different warehouses depending on product availability and your location.

Returns & Refunds

Before returning a product, please contact us first.

Because our orders can be fulfilled from different locations, do not send your return to the address shown on your parcel unless our Customer Care team specifically instructs you to do so.

Please review our Return & Refund Policy for full details.

Damaged or Incorrect Orders

If your product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Include:

• Order number
• Clear photo of the product
• Photo of the packaging
• Short explanation of the issue

We will review your request and work with you to provide an appropriate solution.

Contact Form

For your Shopify contact form, use these fields:

Name
Email
Phone Number — Optional
Order Number — Optional
Subject
Message

Button:

SEND MESSAGE

Confirmation message:

Thank you for contacting PawLuvora. We’ve received your message and will get back to you as soon as possible.

PawLuvora

Love Every Paw, Every Day.

Thank you for choosing PawLuvora. We appreciate the opportunity to help make everyday life with your pets cleaner, easier, and happier.