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Thank you for shopping with PawLuvora.
We work with trusted suppliers, fulfillment partners, and shipping carriers to deliver pet products to customers in the United States, Canada, United Kingdom, Australia, Europe, and other supported destinations.
Because PawLuvora uses a dropshipping and distributed fulfillment model, your order may be shipped from different warehouses depending on product availability and your delivery location.
Most orders are prepared for shipment within:
1–3 business days
Business days generally exclude weekends and public holidays.
During major promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.
Delivery times depend on your destination, selected shipping method, fulfillment warehouse, customs processing, and carrier performance.
Typical estimates may be:
| Destination | Estimated Delivery |
|---|---|
| United States | 5–12 business days |
| Canada | 7–15 business days |
| United Kingdom | 5–12 business days |
| Australia | 7–15 business days |
| New Zealand | 7–18 business days |
| Europe | 7–18 business days |
| Other destinations | 10–25 business days |
Please note: These are estimated delivery times and are not guaranteed.
Before publishing these specific ranges, confirm them with your dropshipping supplier. If your supplier gives different delivery estimates, use the supplier's real timelines instead.
Your total delivery time includes:
Order processing time + shipping time
For example, if an order requires 1–3 business days to process and 5–12 business days for shipping, the overall delivery estimate may be approximately 6–15 business days.
Once tracking becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.
You can also visit our:
Track Your Order
page to check the latest shipment status.
Please allow approximately 2–5 business days after shipment for tracking information to begin updating.
Tracking updates can occasionally take longer when packages move between international shipping facilities.
If your order contains several products, they may be fulfilled from different warehouses.
This means:
If one item arrives before another, this does not necessarily mean the rest of your order is missing.
Depending on availability and your location, your order may be fulfilled from warehouses in the:
We aim to use an appropriate available fulfillment location whenever possible.
Any applicable shipping charges will be shown during checkout before you complete your purchase.
PawLuvora may occasionally offer:
The conditions of any shipping promotion will be displayed on the website when available.
International shipments may be subject to:
Where these charges are not collected at checkout, they may be charged by your country's customs authority or delivery carrier.
Any applicable information available to PawLuvora will be presented as clearly as reasonably possible during the ordering process.
International orders can occasionally be delayed during customs clearance.
Customs-processing times are controlled by the destination country's authorities and are outside PawLuvora's direct control.
If tracking shows that your package is being processed by customs, please allow additional time for clearance.
Please carefully check your shipping details before completing your order.
Make sure you provide the correct:
If you discover an address error after ordering, contact us as soon as possible.
We will try to update your address before fulfillment begins, but we cannot guarantee changes once an order has entered processing or shipment.
Shipping delays can occasionally occur because of:
If your order has significantly exceeded the expected delivery timeframe, please contact PawLuvora Customer Care with your order number.
We will review the available tracking information and, where appropriate, investigate with the carrier or fulfillment partner.
If your order appears to have been lost in transit, contact us with your:
We will investigate the shipment.
If the package is confirmed lost, we will work with you toward an appropriate solution, which may include a replacement or refund depending on the circumstances.
If tracking says Delivered but you cannot find your package, please first:
If you still cannot locate your order, contact us and we will help review the shipment.
If your order arrives damaged, please take clear photographs of:
Then contact PawLuvora Customer Care with your order number.
Please do not discard the packaging until your request has been reviewed.
Our Customer Care team is happy to assist with questions about:
Email: support@pawluvora.com
Website: PawLuvora.com
We aim to respond to customer inquiries within 1–2 business days.
Love Every Paw, Every Day.