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PawLuvora is an online pet store offering practical products designed to make everyday life with dogs and cats cleaner, easier, and more enjoyable. We focus on useful pet-care, grooming, hair-removal, travel, and everyday pet essentials.
We offer international shipping to many destinations, including the United States, Canada, United Kingdom, Australia, and other supported countries.
Shipping availability and delivery options are shown during checkout based on your delivery address.
Estimated delivery times may vary by destination:
United States: approximately 5–12 business days
Canada: approximately 7–15 business days
United Kingdom: approximately 5–12 business days
Australia: approximately 7–15 business days
Europe/New Zealand: approximately 7–18 business days
Other international destinations: approximately 10–25 business days
Please allow an additional 1–3 business days for order processing.
Delivery times are estimates and may occasionally be affected by customs, holidays, weather, carrier delays, or other circumstances outside our control.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number on our Track Your Order page to check the latest delivery status.
Please allow a short period after receiving your shipping confirmation for the carrier's tracking system to update.
Tracking information can sometimes take 2–5 business days to update after your order has been handed to the carrier.
International shipments may also experience periods without tracking updates while moving between countries or customs facilities.
If your tracking has not updated for an extended period, please contact our customer support team.
Not always.
Some PawLuvora products may be fulfilled from different warehouses or fulfillment partners. If you order multiple products, they may occasionally arrive in separate packages at different times.
You will receive tracking information for available shipments.
Available payment methods are displayed securely during checkout and may include major credit/debit cards and other payment methods supported by Shopify and your region.
All payments are processed through secure third-party payment providers. PawLuvora does not directly store your complete payment card details.
Please contact us as soon as possible after placing your order.
We will do our best to help, but once an order has entered processing or has already been shipped, we may not be able to change or cancel it.
Always double-check your products, quantities, shipping address, and contact information before completing checkout.
Contact PawLuvora immediately with your order number and correct shipping address.
If the order has not yet been processed, we may be able to update it.
Once the package has been shipped, we cannot guarantee that the delivery address can be changed.
PawLuvora works with third-party suppliers and fulfillment partners to help deliver products to customers internationally.
Depending on product availability and your location, your order may be shipped from a warehouse located outside your country.
We offer a 30-day return period for eligible items.
To request a return, please contact us before sending any product back. Our support team will provide instructions and, when applicable, the correct return address.
Please do not return products to an address shown on the shipping package unless PawLuvora customer support specifically instructs you to do so.
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include:
Your order number
A description of the issue
Clear photos or video showing the problem
Our team will review your request and help determine the appropriate solution.
Once an approved refund has been processed, it will be returned to your original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Processing times vary depending on the financial institution.
Many PawLuvora products are designed for both dogs and cats, including certain pet-hair-removal and grooming products.
However, suitability can vary by product, coat type, pet size, and intended use.
Please check the individual product description before purchasing.
Our reusable pet-hair-removal products are designed to help collect loose dog and cat hair from suitable fabric surfaces.
Simply move the tool across the surface to collect loose hair, then use its cleaning mechanism or compartment to remove the collected fur.
Depending on the product, it can be used on surfaces such as:
Sofas
Bedding
Pet beds
Cushions
Fabric car seats
Certain clothing and upholstery
Always follow the instructions provided with your specific product.
Our reusable manual pet-hair-removal products generally do not require batteries, charging, or disposable sticky sheets.
This allows them to be cleaned and reused multiple times.
Check the individual product page because features may vary between products.
Remove collected hair from the brush after grooming.
For washable products, you may gently clean the appropriate parts with water and allow them to dry completely before using them again.
Always follow the care instructions included with the specific product, as cleaning requirements may differ.
Grooming frequency depends on your pet's breed, coat length, shedding level, skin condition, and individual needs.
Regular brushing can help remove loose hair and keep the coat maintained, but avoid excessive brushing or applying too much pressure.
If your pet has sensitive skin, irritation, unusual hair loss, or a medical skin condition, consult a veterinarian or professional groomer.
International orders may be subject to customs duties, import taxes, VAT, or other fees, depending on the destination country's regulations.
Where these charges are not collected during checkout, they may be the customer's responsibility.
Customs regulations vary by country.
We're happy to help with questions about your order, shipping, returns, or products.
Email: support@pawluvora.com
Website: PawLuvora.com
Customer inquiries are generally answered within 1–2 business days.
For faster assistance, please include your order number when contacting us about an existing order.